Privacy Policy
Last reviewed: 4 September 2026
Passers Hub Driving School is responsible for the personal information described in this notice. This notice explains how we collect, use, store and protect personal information when you visit our website, contact us, or enquire about and book driving lessons.
Information we collect
Depending on how you contact or book with us, we may collect your name, email address, telephone number, postcode or general location, lesson preferences, availability, driving experience, booking and payment records, correspondence, and technical website information such as cookie or analytics data.
Please do not send payment-card details, driving-licence numbers, medical information or other sensitive information through a general website contact form unless we have specifically asked for it through an appropriate secure method.
How and why we use information
We use personal information to respond to enquiries, check instructor and postcode availability, arrange and manage lessons, process bookings and payments, provide customer support, maintain business and accounting records, protect our website, prevent fraud or misuse, and improve our services.
Our lawful bases
Depending on the purpose, we process information because it is necessary to take steps at your request or perform a contract, comply with a legal obligation, pursue legitimate interests such as administering and securing our business, or because you have given consent. Where we rely on consent, you may withdraw it at any time.
Who we may share information with
We may share only the information reasonably required with relevant Passers Hub instructors, website and hosting providers, booking, payment, email, analytics, security and professional-service providers, or public authorities where the law requires it. These organisations may act as processors or as independent controllers depending on the service they provide. We do not sell personal information.
International transfers
Some technology providers may process information outside the United Kingdom. Where this occurs, we use providers and safeguards intended to meet applicable UK data-protection requirements.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including providing services, answering disputes and meeting tax, accounting or other legal obligations. Retention is reviewed according to the type of record, the relationship with you and applicable legal requirements.
Cookies and website technology
Our website may use essential cookies needed for security, forms, baskets and website operation. With the appropriate choice or consent where required, it may also use analytics or other optional technologies. You can control cookies through the website consent controls and your browser settings.
Your data-protection rights
Depending on the circumstances, you may have rights to access your information, correct inaccurate information, request erasure, restrict processing, object to processing, receive certain information in a portable format, and withdraw consent. These rights are not absolute and may depend on our lawful basis and legal duties.
You have an absolute right to object to the use of your personal information for direct marketing. Passers Hub does not require you to accept marketing as a condition of booking lessons.
Security
We use reasonable technical and organisational measures designed to protect personal information against loss, misuse, unauthorised access, alteration or disclosure. No internet transmission or storage system can be guaranteed completely secure.
Children and learner information
Driving pupils may be under 18. We use clear, proportionate information practices and only collect information reasonably needed to handle an enquiry or provide driving tuition. A parent or guardian may contact us where appropriate.
Contact us or make a complaint
For a privacy question or to exercise a data-protection right, email info@passershub.com or call 07747 786 100. We may need to verify your identity before completing a request.
If you are unhappy with how we use your information, please contact us first so we can try to resolve the concern. You also have the right to complain to the Information Commissioner’s Office through the ICO complaints service.
Changes to this notice
We review this notice and update it when our services, providers or legal responsibilities change. The latest version will be published on this page.
